Refund policy

Return & Refund Policy

At OffLoom, every product is carefully manufactured and quality-checked before dispatch. Many of our products are made on demand and customized specifically for each customer.

Eligible for Replacement or Refund

We offer replacements or refunds only in the following cases:

Product received is damaged during transit.
Incorrect product is delivered.
Printing defect or manufacturing defect.
Wrong item, color, or variant sent by us.

To request a replacement or refund, please contact us within 3 days of delivery and provide clear photos or videos showing the issue.

Non-Returnable & Non-Refundable Situations

Returns, exchanges, or refunds are not accepted for:

Wrong size selected by the customer.
Incorrect customization details provided by the customer.
Change of mind after placing an order.
Customized or personalized products unless they arrive damaged, defective, or incorrect.
Minor color variations caused by screen or display differences.
Used, washed, altered, or damaged products after delivery.

Customized Products

Products customized with names, photos, logos, artwork, or other personalized content are made specifically for each customer and cannot be returned or exchanged unless they are damaged, defective, or incorrectly produced.

Refund Process

For prepaid orders, approved refunds will be issued to the original payment method.
For Cash on Delivery (COD) orders, approved refunds will be processed via UPI or bank transfer after verification.
Refund processing times may vary depending on the payment provider or bank.